Privacy Policy

Introduction

HG3 ELETRONICA LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase electronic parts and accessories from our store.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As an electronics parts retail store, we may collect the following types of information:

• Customer Information: Name, CPF, contact details for receipts and warranties.
• Purchase Information: Products purchased, quantities, and transaction records.
• Payment Information: Payment method and transaction details.
• Technical Inquiries: Information about your devices or repair projects.
• Warranty Records: Purchase dates and product details for warranty claims.

How We Use Your Information

We use the collected information for the following purposes:

• To process your purchases
• To provide product recommendations
• To handle warranty claims and exchanges
• To issue receipts and fiscal documentation
• To assist with technical inquiries
• To maintain purchase records
• To comply with legal requirements

Technical Assistance

When you ask for help finding the right parts, we may ask about your device or project. Technical information is used solely to recommend appropriate products. We do not retain detailed technical information after your purchase.

Product Compatibility

For certain parts, we may need device information to ensure compatibility. Model numbers and specifications help us recommend the correct components. This information is used only for your purchase assistance.

Warranty & Returns

Some electronic parts include manufacturer or store warranties. Warranty claims require proof of purchase and product information. We maintain warranty records for the warranty period.

Purchase History

We may maintain records of your purchases to assist with future orders. Purchase history helps us provide consistent service and find compatible parts. You can request deletion of purchase history, subject to legal requirements.

Payment Processing

Payments are processed via cash, card, PIX, or other accepted methods. Card payments are processed through secure terminals. We do not store complete credit card numbers.

Fiscal Documentation

For purchases, we issue fiscal receipts (nota fiscal/cupom fiscal) as required by tax regulations. CPF information may be requested and transmitted to tax authorities as required by law. We retain fiscal records as required by Brazilian tax legislation.

Data Security

We implement appropriate security measures to protect customer information against unauthorized access, alteration, disclosure, or destruction. Transaction records are stored securely. Access to customer information is limited to authorized staff.

Data Retention

Transaction and fiscal records are retained for the periods required by Brazilian tax regulations. Warranty records are retained for the duration of the warranty period. Purchase history may be retained to improve customer service.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With manufacturers for warranty claims
• With payment processors for transaction completion
• With tax authorities for fiscal compliance
• When required by law or legal process

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access personal data held by us
• Request copies of purchase records
• Request correction of inaccurate information
• Request deletion of data (subject to legal requirements)
• Request information about how your data is processed
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be posted in our store. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: